Manager of It, Apac

No matter who you are, Pax8 is a place you can call home.

We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team.

Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Pax8 is growing globally, and we are now expanding across Australia, New Zealand and Asia. We are seeking our founding team members to grow this new region and make a meaningful impact on the business. The majority of our organisation is comprised of early employees who have grown into management and executive positions.

There has never been a better time to join - we're just getting started

**Position Summary**

The Manager of IT, APAC oversees and coordinates the people, resources, and processes required to deliver managed internal IT systems to Pax8 Business Units. They own the hardware lifecycle for the APAC region, including procurement and disposal of assets, and are responsible for regular reviews of the hardware menu to ensure Pax8 gains the most value from our technology offerings. The Manager leads a white glove experience for service for our expanding user base, ensuring excellence is maintained at all times.

**Essential Responsibilities (includes, but not limited to)**:

- Perform full range of managerial duties for employees supervised, including recruitment, salary administration, performance reviews, 1:1's, and employee development
- Manage the Support Ops team's daily activities as well as the dispatch process of ServiceNow requests meetingSLA's and including staff onboarding/offboarding of Pax8 systems
- Identify ways to improve the cost efficiency of technology, continually evaluating vendor solutions in place, andproposing solutions to increase efficiency either through vendor selection and accountability or coordination with operations. Also to work with other heads of departments in order to identify new ways to add value.
- Communicate with other departments, senior management, functional peer groups, technical staff, andcustomers to ensure satisfactory customer support and maintain relationships
- Engage with other teams on projects and provide resources where necessary
- Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programmes, receiving peer or manager coaching, taking on stretch projects or on the job training

**Ideal Skills and Experience**:

- 3-5 Years of hands on technical experience
- At least 2 years of experience leading a team
- Strong critical thinking and decision-making skills
- Experience using ServiceNow and its reporting functionalities
- Strong written and verbal communication skills are essential. Must be comfortable with face-to-face customer interaction and possess the ability to explain technical topics in everydaylanguage
- Familiarity with Intune, auto pilot, and the deployment of software packages
- Familiarity with Microsoft 365 and its licensing model
- Ability to adapt to change and update processes/procedures to accommodate
- Ability to gain the confidence and trust of others through honesty, integrity, and authenticity
- Ability to plan and prioritize work to meet commitments aligned with organizational goals

**Why Join Pax8?**

Well here are a few points of how we value our greatest assets:

- At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
- We offer a hybrid work environment, with flexible working hours - you tell us what works best for you. WFH is great, but nothing beats lunches with the team and getting to know your fellow colleagues in the office
- In addition to the above, we offer all our employees Private Health Cover, Life Insurance and Income Protection. Beneficial for when life happens, and also for tax time too
- Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey

**About Us**:
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.