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Administration & Order Processing - Customer Service

2 weeks ago

Alexandria, Australia Australia Wide Office Staffing Full time

Full time permanent
- $65K + Super
- Monday to Friday
- Great customer service skills
- Alexandria NSW

**The Company**:
Manufactures and markets a wide variety of consumer products within the coffee industry.

**The Role**:

- Provide information to clients about solutions.
- Ensures accurate and prompt order processing and complaint handling.
- Support internal customers: Finance, Account Managers and Technicians.
- Maintain records of client interactions, transactions, comments, complaints.
- Listen and respond to clients’ needs.
- Create and maintain client accounts including master data and pricing.
- Ensures accurate and complete order lifecycle from entry to invoicing.
- Ensures customer satisfaction and provide professional customer support.
- Coordinate client returns and credit notes

**The Person**:

- Customer orientated, approachable and strong English communicator.
- Enthusiastic and team player.
- Minimum 3 years’ experience in customer support team.
- Microsoft Office - Intermediate / Advanced & SAP desirable