Customer Service

7 days ago

Alexandria, Australia Deer Ruby Full time

**Deer Ruby, the Australian jewellery and accessories brand is seeking a hands-on**

**Studio Manager/Customer Service Manager to join our awesome Sydney-based**

**team.**
- **About Deer Ruby**_

**Launched by designer and entrepreneur, Jodie Weerts, Deer Ruby is a growing**

**Australian brand with a mission is to create beautiful pieces that tell a story — each**

**one is handmade with love by our team.**

**Our Sydney studio is becoming increasingly busy as our brand expands across**

**Australia and the US. We are looking for an organised, friendly, switched on Studio**

**Manager/Customer Service Manager to lead our studio operations and manage all**

**online customer services enquiries.**
- **About the role**:_

**You will work closely with Jodie to run day-to-day customer service and studio**

**management. Here are the key responsibilities**:

- **Customer service**:_

**Be the first point of contact for all of Deer Ruby’s customers**

**Resolving customer complaints**

**Following up all online orders**

**Understand our brand, product and policies and use this knowledge to assist**

**customers**
- **Studio management**_

**Packing online orders daily**

**Dealing with returns**

**Managing local and international shipments**

**Provide day-to-day support to Jodie and the team by assisting with ad hoc**

**tasks within the business**

**Develop and support current and future workflow management processes**
- **About you**:_

**You will be highly organised, a great communicator and not afraid to muck in with the**

**day-to-day running of the business.**

**You want to make a positive impact for our business and our customers**

**You are flexible in your approach and can easily adapt with the business**

**You have excellent written, administrative, communication & customer service**

**skills**

**You show initiative, are able to learn quickly, make decisions and meet**

**deadlines.**

**You can prioritise and work under pressure**

**You have a friendly, professional and persuasive attitude**
- **Skills & Tools**:_

**Shopify / Dropbox / Gmail / Asana /**

**Ability to learn fast, especially new technologies**

**Knowledge of Excel**
- **Nature of the Role**:_

**Must be Sydney-based**

**25-30 Hours per week - due to the nature of the business, you will be**

**required in the studio 4-5 days for 5-6 hours per day.**
- **Our culture**_

**Deer Ruby is run by a small but growing team. We are all passionate about the**

**products that we create and are committed to an inclusive and supportive workplace.**

**No day is the same and we’re always learning. If you’re looking for a diverse role that**

**can scale with our business, we’d love to hear from you.**

**Job Type**: Part-time

Pay: $28.00 - $30.00 per hour

Expected hours: 20 - 38 per week

Work Authorisation:

- Australia (required)

Work Location: In person

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