Customer Service

10 hours ago

Alexandria, Australia Deer Ruby Full time

**Deer Ruby, the Australian jewellery and accessories brand is seeking a hands-on** **Studio Manager/Customer Service Manager to join our awesome Sydney-based** **team.** - **About Deer Ruby**_ **Launched by designer and entrepreneur, Jodie Weerts, Deer Ruby is a growing** **Australian brand with a mission is to create beautiful pieces that tell a story — each** **one is handmade with love by our team.** **Our Sydney studio is becoming increasingly busy as our brand expands across** **Australia and the US. We are looking for an organised, friendly, switched on Studio** **Manager/Customer Service Manager to lead our studio operations and manage all** **online customer services enquiries.** - **About the role**:_ **You will work closely with Jodie to run day-to-day customer service and studio** **management. Here are the key responsibilities**: - **Customer service**:_ **Be the first point of contact for all of Deer Ruby’s customers** **Resolving customer complaints** **Following up all online orders** **Understand our brand, product and policies and use this knowledge to assist** **customers** - **Studio management**_ **Packing online orders daily** **Dealing with returns** **Managing local and international shipments** **Provide day-to-day support to Jodie and the team by assisting with ad hoc** **tasks within the business** **Develop and support current and future workflow management processes** - **About you**:_ **You will be highly organised, a great communicator and not afraid to muck in with the** **day-to-day running of the business.** **You want to make a positive impact for our business and our customers** **You are flexible in your approach and can easily adapt with the business** **You have excellent written, administrative, communication & customer service** **skills** **You show initiative, are able to learn quickly, make decisions and meet** **deadlines.** **You can prioritise and work under pressure** **You have a friendly, professional and persuasive attitude** - **Skills & Tools**:_ **Shopify / Dropbox / Gmail / Asana /** **Ability to learn fast, especially new technologies** **Knowledge of Excel** - **Nature of the Role**:_ **Must be Sydney-based** **25-30 Hours per week - due to the nature of the business, you will be** **required in the studio 4-5 days for 5-6 hours per day.** - **Our culture**_ **Deer Ruby is run by a small but growing team. We are all passionate about the** **products that we create and are committed to an inclusive and supportive workplace.** **No day is the same and we’re always learning. If you’re looking for a diverse role that** **can scale with our business, we’d love to hear from you.** **Job Type**: Part-time Pay: $28.00 - $30.00 per hour Expected hours: 20 - 38 per week Work Authorisation: - Australia (required) Work Location: In person

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