Customer Service Advisor

2 weeks ago

Alexandria, Australia Rayner Intraocular Lenses Full time

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

**Job Location - Alexandria, ** **southern suburb of Sydney, New South Wales, Australia.**

**What You’ll Be Doing**
- Process all types of local and International orders, returns and credits accurately in order to deliver goods within agreed timescales.
- Capture complaints
- Support vigilance processes
- Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
- Support cross training of other team members.
- Order stocks to replenish the local warehouse in Sydney, in order to maintain safety stock levels
- Pick, pack and ship customer orders seamlessly and promptly within agreed time frames
- Organise and keep all storage areas safe, secure, clean and tidy
- Oversee import of goods, cooperate with import agency
- Prepare all in and out stock documentation as well as stock checks
- Schedule and monitor delivery/courier services
- Order packaging materials
- Ensure continuous improvement to processes and systems
- Ensure all health and safety and quality procedures are always followed
- Invoicing / correcting / credit notes issuing
- Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
- Proactive customer focus approach
- Excellent written and verbal communication skills are essential.
- Strong organisational skills
- Flexible ‘can-do’ attitude needed to thrive in a rapidly growing and changing company.
- Good problems solving skills with logical approach.
- Able to present information clearly and concisely.
- Able to work to performance target.

**What Experience & Skills Do You Need**:

- Customer service experience (1-2 years' desirable)
- Experience in warehouse handling / goods packaging
- Able to work on own initiative, self-starter and as part of a team
- Ability to work to tight deadlines with accuracy and detail
- Intermediate Excel skills
- Able to communicate verbally and in writing in English
- Experience dealing with imported goods
- Proven track record in a customer service role in medical devices
- Graduate with an ambition to build a career in an innovative medical device company.
- Knowledge of ERP system
- Knowledge of Data protection, Cyber security, and anti-money laundering policies

**What We Can Offer You**
- Wellness Allowance up to $350 every year
- Employee Assistance Program

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Referral program

Schedule:

- Monday to Friday
- No weekends

Work Authorisation:

- Australia (required)

Work Location: In person

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