Customer Service/Administration Officer

2 weeks ago

Alexandria, Australia Earp Bros. Full time $60,000 - $80,000 per year

Are you a highly motivated Customer Service/Administration Officer looking for an exciting opportunity to join a dynamic family business that values sustainability and innovation?

Join the Earp Bros team

The Earp family business, established in 1883, is a sixth-generation enterprise and one of Australia's oldest and most trusted family companies. With multiple brands spanning markets including Earp Bros, Earp Distilling Co., and Newcastle Cold Storage, we are proud of our legacy and our commitment to quality.

At Earp Bros, we take pride in offering a cutting-edge and environmentally responsible range of tile products to Australia's architectural and construction industry. As the country's first and only Green Tag and Environmental Product Declaration certified tile supplier, we are at the forefront of the industry, constantly pushing creative boundaries.

See what we do at and

This position is a Sales Support role to our team of Sales Representatives

Key responsibilities include:

  • Updating Netsuite CRM software
  • Handling incoming calls and responding to enquiries.
  • Reviewing prospective jobs, ensuring stock availability.
  • Assisting Architectural Representatives with quotations and correspondence.
  • Entering / invoicing of Orders.
  • Liaising with Architectural Representatives and other branches.
  • Coordinating delivery of samples to architectural offices.

What We're Looking For

The ideal candidate will have a proven track record in Customer Service and Administration, high level IT computer skill including CRM Software. Excellent communication skills and a high level of Team Spirit, Self motivated with the ability to work unsupervised . Experience in the tile industry is highly desirable.

You'll also bring:

  • A strong customer service orientation and a history of achieving results.
  • Professionalism, confidence, and excellent communication and networking skills.
  • A proactive attitude with the ability to build and maintain effective relationships.
  • Contacts within the industry (advantageous but not essential)

Why Join Earp Bros?

We offer:

  • Job security within a respected, family-run business.
  • Training and development to support your career growth.
  • An excellent career path in a company that values its people.
  • Competitive remuneration including a base salary

How to Apply

If you're ready to make your mark as part of the Earp Bros team, we'd love to hear from you To apply discreetly and confidentially, click the "Apply for this Job" button. We value and respect your privacy throughout the recruitment process.

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