Customer Service Representative

4 days ago


Alexandria, Australia Bright Food Asia Pacific Pty Ltd Full time

**Introduction**:
About the Company

Calendar Cheese Company is Australia’s leading importer and distributor of International and Domestic specialty cheeses. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company focuses on supplying artisan shelf-life sensitive product to our retail and foodservice customers in premium condition

**Description**:
About the Role

We have an amazing opportunity for a passionate foodie to join our close-knit Customer Service team. This role includes attending to customer enquiries, requests and complaints, taking/processing orders, customer administration and general office/site duties.

You will also be responsible for promoting new products and sales opportunities to our customer base of restaurants and retailers within the gourmet food sector, a passion for food and an appreciation of this industry is a must.

Reporting to the Customer Service Manager, responsibilities include:
Providing the exceptional service that the company has a strong reputation for.
- Answer the phones promptly, in a professional and courteous manner. Be the first point of contact for customers on the phone

Complete assigned tasks with a high level of attention to both detail and accuracy.
Promote CCC’s entire range, including dairy, dry and luxury goods.
Cross sell & upsell across the entire portfolio.
Attend all internal product training classes ensuring you are constantly updating your product knowledge on existing and new products
Provide product expertise where possible via the telephone or product notes
Create dependable relationships with your team and customers.
‘Under promise and over deliver’, exceed our customers’ expectations.
Work closely with all members of the team to maximise sales and customer satisfaction
Abide by Calendar Cheese policies and procedures.

**Skills and Experiences**:
Skills and Experience
- Hospitality or retail professional experience is an advantage
- Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint and outlook). Organisational & time management capabilities with a focus on multitasking and reprioritising
- Excellent communication, both written and verbal
- Ability to work autonomously and meet deadlines
- Positive attitude, proactive, show initiative and work well under pressure
- A can-do, team-focused attitude
- Strong interpersonal skills - ability to liaise confidently with customers and suppliers - excellent customer service attitude

Attention to detail - accurate key entry skills

The Benefits
- Impressive company culture
- Staff discounts
- Supportive management
- Competitive remuneration
- Ongoing training and professional development
- Employee Assistance Program (EAP)



  • Alexandria, Australia Page Personnel Full time

    Permanent Fulltime Opportunity - Opportunity to join a flourishing communications company **About Our Client**: Our client is one of the largest and fastest growing communications companies with operations Australia wide. They offer: - A faster and unique communications service that caters to both small and large businesses - A strong focus on ED&I and the...


  • Alexandria, Australia Melitta Group Full time $64,000 - $76,000 per year

    Join Our Team as Customer Service Representative - Let's Create ImpactAt Melitta Professional, Coffee is more than just a drink – it's a passion.If you're ready to step away from the ordinary and dive into a role that energizes you, we want to meet you. We're searching for someone who's driven by passion and wants to infuse that love for coffee into...


  • Alexandria, Australia Lug + Carrie Full time $65,000 - $70,000 per year

    About usAt Lug+Carrie, we want to replace half of all car trips under 5km in our cities by 2030. Our current offering includes eBikes on a flexible and all-inclusive subscription, as well as selling eBikes. Our teams across Brisbane, Melbourne and Sydney are reshaping the future by helping our communities make a Good Move on an eBike.About the roleThe...


  • Alexandria, Australia Apex Tool Group Full time

    **Customer Experience Representative - Alexandria, NSW** **Who we are**: Apex Tool Group (ATG) is one of the largest manufacturers of professional hand and power tools in the world, serving the industrial, vehicle service and assembly, aerospace, electronics, construction and serious DIY markets. Our brands include GEARWRENCH, Crescent and Weller to name a...


  • Alexandria, Australia Apex Tool Group Full time

    **Customer Experience Representative - Alexandria, NSW** **Who we are** Apex Tool Group (ATG) is one of the largest manufacturers of professional hand and power tools in the world, serving the industrial, vehicle service and assembly, aerospace, electronics, construction and serious DIY markets. At Apex Tool Group ANZ we value the power of our people and...


  • Alexandria, Australia National 360 Full time

    **About Us** National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When...


  • Alexandria, Australia The Fox Hole Full time

    What drives you? A sense of achievement? A sense of pride? A sense of satisfaction Here at The Fox Hole and Box Bar we offer all of these - and more. Just as having drinks with us or shopping with us are experiences, working with us is an experience too. Our products, our customers, our colleagues, our culture, our working environment and our values all...


  • Alexandria, Australia Pharmacy Online Alexandria Full time

    **About this position** Hours of operation are Monday - Friday, 9am to 5 pm To be successful in this position you need, excellent written and verbal communication skills, a positive attitude and a love for being part of a team. The primary responsibilities for this role will include, but are not limited to; - Greeting our walk in customers and visitors. -...


  • Alexandria, Australia Shop for Shops Alexandria Full time

    Key Duties and responsibilities include: The details of your role will include the following: - Provide helpful customer service in our showroom and shop. - Answer incoming phone calls in a friendly and helpful manner. - Prepare detailed quotes for customers and follow up on them as required. - Varying administrative duties as required. A key part of the...


  • Alexandria, Australia Victorias's Basement Full time $40,000 - $60,000 per year

    Victoria's Basement has positions available in the ALEXANDRIA store for FULL TIME staff.We are seeking staff with Excellent Communication Skills, able to work in a fast paced and ever-changing team environment.Your duties will include Merchandising, Phone Inquiries, Counter sales, Light Cleaning and Unpacking of Stock as well as a high level of Customer...