Account Manager

About Us:
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

**Responsibilities**:
**Account Management**
- Develop and maintain strong, long-term relationships with key stakeholders in the Education, Healthcare, Aged Care, and Government sectors.
- Serve as the primary point of contact for assigned accounts, addressing client needs and resolving issues promptly.
- Conduct regular business reviews with clients to ensure their needs are met and to identify opportunities for growth.

**Business Expansion**
- Identify and pursue opportunities for account growth within existing clients, focusing on upselling and cross-selling Ideagen's SaaS solutions.
- Develop and implement strategic account plans to achieve sales targets and drive revenue growth.
- Collaborate with the sales team to identify new business opportunities within the ANZ region.

**Customer Success**
- Ensure high levels of customer satisfaction through effective relationship management and delivery of value-added services.
- Monitor client usage and adoption of SaaS solutions, providing insights and recommendations for improvement.
- Work collaboratively with the Customer Success Team to ensure customers are getting the most value from Ideagen’s products.

**Market and Industry Knowledge**
- Stay informed about industry trends, competitive landscape, and regulatory changes in the Education, Healthcare, Aged Care, and Government sectors.
- Provide market feedback to the product development team to enhance Ideagen’s offerings and maintain competitive advantage.
- Participate in industry events, conferences, and networking opportunities to promote Ideagen and generate leads.

**Reporting and Analysis**
- Prepare regular reports on account status, sales performance, and business development activities.
- Utilize CRM tools to track customer interactions, sales pipeline, and forecast revenue.
- Analyze sales data and market trends to inform strategic decisions and business planning.

Skills and Experience:

- 5+ years of experience in account management, business development, customer success, or sales, preferably in the SaaS industry.
- Proven track record of managing and growing accounts in the Education, Healthcare, Aged Care, or Government verticals.
- Excellent communication, negotiation, and presentation skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.

**Personal Attributes**
- Highly motivated and results-oriented with a strong drive to achieve sales targets.
- Strong problem-solving skills and the ability to think strategically.
- Excellent organizational and time management skills.
- Ability to build and maintain positive relationships with clients and colleagues.
- Adaptable and open to feedback with a commitment to continuous improvement.

**Behaviours**
- Ambitious - Drive, Planning & Execution
- Adventurous - Flexibility & Resilience and Savvy Thinking
- Community - Collaboration & Communication