Account Manager

**Description**:
**About the Company**:
Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and human intelligence to deliver customers a fast, flexible and innovative media monitoring and analysis platform on Desktop, Tablet and Mobile.

**Benefits and perks**:

- Working with a group of 140+ dedicated, motivated, and loyal staff
- Premium in-house dining (lunch) prepared by Streem’s dedicated chef 4x days per week
- Snack bar filled with fresh fruit, freshly-made baked goods, assorted breakfast items, and tea/coffee
- A Talent Referral scheme, rewarding you the value of $2k per successful referral
- Access to education and training paid for by Streem, to the value of $3k per year for each staff member + access to salary sacrifice
- Corporate Massages and external reward activities
- Flexible working environment
- Additional leave including your birthday and mental health days when you need them
- Access to an Employee Assistance Program (EAP) paid for by Streem, providing you an outlet for confidential support in your personal and professional life
- A range of corporate discounts on homeware, kitchenware, movie vouchers, tech gear, and much more.

**Location**:
Surry Hills, Sydney, NSW (2 minutes from Central Train Station)

**Website**:
**The Role**:
Our team is growing and we are looking for a switched-on, media-savvy Account Manager to join our Customer Service team. You'll work closely with customers to build, implement and manage their Streem platform to ensure their business needs and challenges are supported.

The Account Manager role is split between existing customer and team support. You will be required to support Streem’s existing customers (including Streem's State and Federal Government customers) in using the company’s realtime media intelligence platform and to provide day-to-day account management service.

**Responsibilities include (but are not limited to)**:

- Managing a customer’s day-to-day requirements, by taking ownership of new accounts and managing the requirements of existing accounts
- Building and maintaining strong relationships with clients through serving as their key point of contact
- Train and educate customers on the use of Streem’s platform through virtual and face-to-face meetings
- Collecting feedback from customers and representing their requirements in internal product development meetings
- Proactively identifying important media, key events, and issues to the customer
- Identifying solutions and opportunities to client challenges

**What skills and experiences you'll need**:

- Excellent verbal and written communication skills
- Proactive and enjoys a face-paced environment
- Strong customer-facing skills with the ability to take initiative and adapt to changing situations
- Have a keen interest in the Australian media landscape
- Positive can-do attitude, energetic, and media-savvy
- Ability to manage conflicting priorities and deadlines while maintaining sharp attention to detail
- Experience working with Excel, Project Management Tools/CRM tools/Boolean Search is an advantage (but not required)
- Bachelors or Masters Degree in Communications/Media/Public Relations/ or relevant field are preferred
- Australian permanent residency or be an Australian citizen

**Role Type**:

- Remote - Permanent - Full-time - Entry level

**Company Overview**:

- Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and human intelligence to deliver customers a fast, flexible and innovative media monitoring and analysis platform on Desktop, Tablet and Mobile.