Front Office Supervisor

22 hours ago


Sydney, Australia Crown Sydney Full time

Crown Sydney truly sets the benchmark in luxury sophistication, tailoring exceptional guest experiences that go above all else to both domestic and international travellers a like.

We are currently on the lookout for experienced and passionate hospitality leader to join the hotel team as a **Front Office Supervisor.**

In this role, you will be overseeing the operation of Front Desk to ensure that there is a smooth check in and check out process and that all guests receive the highest level of personalised service. Being a part of the Front Office team, there will be a strong level of communication and collaboration involved with other business areas such as Concierge, Housekeeping and Bell Services to ensure a seamless experience for our guests.

Working very closely with your Front Office Attendant team, as a Supervisor there will be a focus on coaching, mentoring and developing the team and placing an emphasis on the workplace culture to develop an inclusive and supportive working environment.

**Key selection criteria**:

- Established experience in a supervisory role within the hospitality industry
- Experience in guiding and mentoring a team
- Ability to anticipate the needs of guests & promptly manage any guest enquiries
- Ability to develop strong stakeholder relationships across all areas
- Conflict resolution and negotiation skills
- Ability to work a 24/7 roster including weekends

**What we offer you**:

- Complimentary meals at our on-site staff restaurant and café
- Tailored uniform, laundered free for every shift
- Generous discounts across Crown hotels and restaurants Australia wide
- Reduced parking rates at nearby, secure parking locations
- Paid parental leave
- Genuine opportunities to grow professionally and develop a career within a 5-star luxury hotel
- Crown does not request payment as part of the recruitment process._



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