Key Account Manager

4 days ago

Perth, Australia PFD Food Services Full time

**Based in Balcatta, WA**:

- **Full-time Role**:

- **Diverse Customer Base (Mining, Pubs, Hotels, Airlines and More)**

Have you always looked to work for a brand with a **good reputation for quality and service**? Where people have **pride** in the work and go the **extra mile** to make their **customers’ businesses successful**?

That’s us - we’re the **leading player in our market**, and the core of our success is the calibre of people we have and how they are empowered to manage the relationships with our customers with support of the teams around them.

Sometimes it’s hard, and we can’t always control everything, however, the reward from a thankful customer is truly worth it as they know you are an extension of their business and part of their success.

**The Role**

The purpose of this role is to manage a specific group of key customers, specifically the day to day operations of the ALH sites in WA (a National Account for PFD), along with other general WA based Key Accounts. You will be ensuring the highest level of service is provided while building solid relationships with the main stakeholders

**Key Responsibilities**
- Maintain exceptional service levels for existing customers - ensuring close liaison on a daily and weekly basis
- Secure new business with customers while maintaining sales and business requirements with existing accounts
- Ensure customer delivery and customer service expectations are fulfilled
- Identify potential areas for growth within existing accounts
- Advise customers of the total PFD product range and supply price trends
- Advise manager and sales team of critical considerations or developments affecting customers and key accounts

**Key Competencies, Skills and Qualifications**
- Proficiency in learning a product range quickly
- Good understanding of the food service or FMCG industry
- Previous account management experience
- Superior selling and negotiating ability
- Strong relationship building and interpersonal skills with the ability to work in a team environment
- Good organisational and time management skills
- Solid computer literacy

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). As part of this position, we are also offering participation in an incentive program, company vehicle and phone.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug/alcohol test and a Flu Vaccination), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

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