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Key Account Manager
2 weeks ago
**Contract Type**:
- Full Time**Location**:
- WA - Perth - WA**Industry**:
- Sales & Account Management**About the Company**:
Our client, is a Global Freight Forwarder, providing supply chain solutions for thousands of companies daily. Providing optimised transportation and logistic solutions designed by our supply chain experts for almost 50 years.
**About the Role**:
Stellar Recruitment are currently seeking an experienced Key Account Manager to Manage and Develop Key Accounts within the organisation. This position is located in Perth, WA.
**Tasks and Responsibilities**
- Establish and maintain an effective customer management plan that includes a formalised review structure and business plan for each assigned client
- Develop new business opportunities and continually seek to expand clients share of our customer's business
- Work pro-actively with their assigned key accounts to improve our customer's awareness of 'Value Add's'
- Assemble rate proposals and support Tender Management for all assigned key customers
- Maintain customer rate cards and organisational information in CargoWise One (CW1)
- Support operational stakeholders in developing IOP's & SOP's through your sound knowledge of customer requirements
- Conduct customer visits & arrange monthly and/or quarterly business reviews
- Engage with Senior Management and key stakeholders to ensure best-in-class customer service
- Maintain meaningful, transparent relationships with customers across multiple levels
- Identify, research, and work collaboratively with stakeholders to resolve customer issues
**Administration**
- Assist with the account implementation along with the Manager.
- Ensure data is accurately recorded in company databases and systems (CargoWise and Dynamics).
- Ensures all quotations are created in CargoWise and Client rates are managed for auto rating.
- Report and analyse business results and targets/KPI.
- Ensure all customer details are maintained and kept up to date.
- Follow the Commercial Blueprint at all times.
- Support the Manager as and when required
**Skills & Experience**:
- Minimum 5 years’ experience in International Freight Forwarding sales and Account Management/Customer Care
- Experience in managing and developing key Accounts
- Must possess minimum of 2 years of customer care experience
