Duty Manager

We are actively seeking a Duty Manager to join our team. If you're interested in working with a management team that boasts extensive experience and a company that prioritises guest satisfaction in the hospitality industry, this exciting opportunity might be the perfect fit for you.

**Eau de Vie, Melbourne**

Eau-de-Vie is an award-winning venue renowned for innovative menus and experiences focused on the artful pairing of food with high-end spirits, whisky and cocktails. Menus are designed in creative collaboration with the kitchen and bar teams and include a nightly sharing style menu, bespoke canape and function menus and our famed Cocktail Degustation Menu - a 5-course fine dining experience paired with cocktails created by our expert bartenders.

**Key Responsibilities**:

- Ensure smooth and efficient running of front of house operations, including staffing, guest experience, and overall restaurant flow.
- Recruit, train, and supervise front of house staff, ensuring they adhere to company policies and procedures.
- Provide exceptional guest service, resolving any issues or complaints promptly and professionally.
- Monitor stock levels for front of house supplies (e.g., glassware, silverware, linens), place orders as needed, and maintain accurate inventory records.
- Handle cash and credit card transactions, reconcile daily sales, and ensure compliance with financial regulations.
- Ensure compliance with all health and safety regulations, including food safety and liquor licensing laws.
- Identify and address operational issues, making necessary adjustments to improve performance.
- Consistently demonstrate and enforce company policies and procedures, ensuring that front of house operations align with the company's mission and values.
- Promote the company's brand and image through your own actions and interactions with staff and guests. Lead by example, setting a positive tone for the front of house team.
- Participate in ongoing training and development programs to stay informed about industry trends, best practices, and regulatory changes.
- Communicate effectively and professionally with staff, guests, and management, fostering a positive and collaborative work environment.

**What You’ll Bring**:

- 2 years + management experience in a similar role
- Knowledge of beers, spirits, and cocktails.
- Ability to work in a fast-paced environment while keeping your cool.
- Sociable and enjoy delivering a pleasurable and memorable experience for our guests.
- Excel in the management of team and guest satisfaction.
- Strong customer focus and have a passion for the industry.
- A high level of business, management and financial skills with a commitment to achieving outstanding results.
- Proficiency in POS systems and inventory management software
- Commitment to not just your own progression but are committed to assisting in the progression of your team.
- Proven leadership skills and a team player.
- Incredible communication and interpersonal skills.
- Strong problem-solving skills.
- A keen eye for detail.
- A positive can-do attitude/work ethic.
- Able to work quickly and efficiently.

**Culture & Benefits**:

- Work with one of Australia’s most experienced operators, that understands what life-work balance means.
- Experience a place where you can be yourself, share your ideas, support your personal growth and well-being, and be a valued member of a passionate team.
- Be involved in excellent, on and off-the-job training through Ananas and the group's paid training offerings.
- Enjoy a staff discount across The Speakeasy Group venues; Pearl Diver, (Melbourne) Nick & Nora’s (Melbourne and Sydney) Eau-de-Vie, (Melbourne and Sydney), The Sanderson (Sydney) and Mjølner (Melbourne and Sydney)
- Work alongside a team that is dedicated to delivering high-quality experiences.

**Job Types**: Full-time, Part-time

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

**Experience**:

- Duty Manager: 2 years (preferred)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Work Location: In person