Implementation Specialist

**WHAT YOU WILL DO**

At Neara, implementation specialists are the ones ensuring that clients do not just buy our company's products but have a positive, successful experience. To accomplish this, they talk with clients, understand their processes and goals, define and complete objectives, and provide training sessions. Specifically, you will collect, process and classify data, define and generate networks, align and transform geospatial data, create digital twins of infrastructure, perform value-based analyses on the content, and transfer your knowledge through workshops and training sessions.

**SCOPE & RESPONSIBILITIES**

The position is a great opportunity at a fast-growing and dynamic technology company.

Your essential duties include the following and other responsibilities may be assigned as required:

- Meet with clients at the completion of the sales cycle to turn opportunities into implementation projects
- Define the implementation stages and deliverables
- Manage/perform the activities and deliverables required to complete the engagement
- Perform configuration or customization required by the project scope
- Test and provide final QA/QC of project deliverables before a client is ready to go live
- Ensure all aspects of Neara's system are deployed to client's satisfaction and specifications
- Identify and correct and/or advise on operational issues in Neara's systems
- Report on project status to both domestic and corporate leadership
- Maintain open and professional communications with all Neara's colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

**WHO YOU ARE**
- Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field.
- 3-5 years of experience in a technical role involving product implementation
- Electric utility industry and GIS/CAD experience
- Programing experience is a plus
- Experience with LIDAR advantageous
- Able to work independently and efficiently to meet deadlines
- Able to work closely with sales, product, engineering and customer success to determine best practices and approach for specific client needs
- Self-motivated, solutions-driven, detail-oriented, and organized
- Experience troubleshooting and resolving hardware and software issues
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills

**WHO WE ARE**

Neara is a high-growth utility software company headquartered in Sydney, Australia. We have secured our Series B funding and are backed by some of the best investors in Australia, including Square Peg Capital and Skip Capital.

Our mission is to empower organizations by bringing them closer to their assets, environment, and business through intelligent software solutions. As a result, we are tackling the toughest challenges in the rapidly evolving energy and infrastructure sector.

Our proprietary software platform generates three-dimensional digital models of infrastructure assets, enabling complex, engineering-grade analysis to be performed at scale. We enable utilities and infrastructure asset owners to enhance the operation and performance of their assets by optimizing capital spending, reducing operational costs, and improving safety and risk management.

We're growing globally and we are passionate about the role that Neara is playing in reshaping and evolving the industry at a critical time in its history.

**WHAT WE CAN OFFER YOU**
- Competitive compensation
- Flexible hours and working arrangements
- Employee Share Oprtions
- Complex, meaningful & challenging projects
- A friendly, collaborative, solutions oriented and transparent culture
- No agencies or third party service providers please._