Customer Success Specialist

5 days ago

Sydney, Australia Hatch Full time

** This role is at Assignar (not for Hatch)**

Hatch is supporting Assignar to find a great Implementation Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar.

**About the role at Assignar**

To enable us on our growth trajectory, we’re searching for an Implementation Specialist to assist with onboarding our customers with Assignar. You will be responsible for supporting our customers in Australia and New Zealand. Implementation Specialist responsibilities include running kick-off calls, environment configuration, run training sessions with Assignar champions, recommending solutions and guiding product users through features that solve their business problems. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with onboarding, implementation and/or project management.

Our recruitment process is:

- Phone screen with Luisa Deidun (People & Culture Manager)
- Interview with Rachel Jennings-Keane (Global Head of Customer Success)
- Interview with the customer success team
- Take home assessment
- Culture interview with Luisa Deidun (People & Culture Manager)

**Seniority**

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Core Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Implementation and Onboarding - Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

  • Customer Success Specialist

    4 days ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success Specialist

    5 days ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Quandoo Australia Pty Ltd Full time

    **Company Description** Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we...

  • Customer Success Specialist

    4 days ago

    Sydney, Australia Teletrac Navman Full time

    . If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers. As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Wonde Full time

    **Customer Success Specialist***: **Reports to**:Partnerships Manager **Location**: Hybrid - (Sydney) - 2-days on-site, 2-days WFH **Hours**: 32 hours per week (4-day work week, no salary sacrifice) **Salary**: $75,000 - $85,000 + superannuation **Who we are and what is important to us**: Wonde is an innovative and fast-growing, ed-tech (education...

  • Customer Success Specialist

    7 days ago

    Sydney, Australia Greener Full time

    **Who we are!** Greener has been recognised as **the #1 cleantech **start-up** in Australia**, and we’re just getting started. We exist to bring people and brands together to help end climate change, and we envisage a world where every dollar helps build a greener, better world for all. We are a close-knit team that are passionate about making the world...