Implementation Specialist

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY
We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits And Life At HUB24
Learn more about our employee benefits HERE.

Job Summary
The Implementation Lead is responsible for driving HUBconnect client implementations, including creating implementation plans and managing a customer enablement team to deliver fast, first-class service across multiple parallel deployments of the HUBconnect product suite. This role works closely with technology delivery teams, as well as existing and prospective users of HUBconnect solutions, to ensure seamless delivery and strong alignment with HUB24's broader technology strategy.

Responsibilities

• Deliver end-to-end customer implementations using a hybrid Agile Scrum/Kanban approach.
• Facilitate onboarding workshops and provide training to HUBconnect customers and partners.
• Develop and maintain high-quality training materials, including videos, webinars, and support content.
• Promote HUBconnect platform features to existing partners to drive adoption and growth.
• Collaborate with internal teams to ensure consistent and effective enablement programs.
• Identify and remove implementation impediments, escalating as needed.
• Forecast resource demand and monitor deployment to identify risks and optimise allocation.
• Maintain a clear view of project progress, plans, and stakeholder communications.
• Liaise with product managers and developers to report issues and inform product improvements.
• Mentor Implementation Specialists and contribute to a positive, collaborative team culture.

Requirements

• 5+ years of experience in implementation or customer success within a SaaS or tech environment.
• Demonstrated experience with Agile (Scrum/Kanban) in delivering software or platform implementations.
• Strong communication and facilitation skills for both internal and external audiences.
• Proven ability to develop and deliver training content in multiple formats.
• Experience managing project timelines, resource planning, and stakeholder updates.
• Confidence in troubleshooting, problem-solving, and escalating issues as needed.
• Strong collaboration skills, working effectively with cross-functional teams.
• Ability to advocate for product quality and continuous improvement.
• Experience with partner/customer onboarding in a SaaS or tech-driven environment.
• Ability to influence and promote platform value to drive adoption and usage.
• Comfortable mentoring peers and supporting a team-oriented culture.

The Recruitment Process

• Acknowledgement email once your application has been submitted.
• Our Talent team will start reviewing your application. If unsuccessful, you will be notified.
• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
• If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
• Should you require any accommodations to the recruitment process, please email , and one of our team will contact you.
• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.
• Communication of outcomes to successful and unsuccessful candidates and feedback provided.
• As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.

2024 Circle
Back
Initiative Employer
– we commit to respond to every applicant.

Endorsed by
WORK180,
we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the
BOSS Best Places to work list.
Seek Star Awards Nominated as a finalist for the
Best Employer Brand Initiative
HUB24 is an equal opportunity employer.
We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you