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Account Manager

3 weeks ago

South Melbourne, Australia Cellcast Full time

**Role**:Account manager/Customer Support

**Company and Job Description**

Cellcast is a leading SMS messaging platform for businesses. We provide market-leading mobile marketing and customer engagement tools in the rapidly expanding mobile messaging sector.

If you're looking to be part of a fast-growing and successful startup that is at the forefront of the industry and offers best-in-market products, you'll thrive within the Cellcast team.

**Responsibilities**:
**Customer Support**:

- Onboard new customers with warm welcomes and comprehensive platform demonstrations.
- Troubleshoot and resolve customer issues, providing clear and effective solutions.
- Provide accurate information about products, services, and company policies.
- Document customer interactions and resolutions in our CRM system.
- Escalate complex issues to appropriate teams or supervisors.
- Maintain a positive and empathetic attitude towards customers.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Contribute to the development of knowledge base articles and FAQs.
- Identify and report recurring customer issues and trends.
- Gather customer feedback and suggest improvements to products and services.

**Account management**:

- Conduct product demonstrations and presentations to potential clients.
- Manage the inbound sales pipeline and track sales activities in the CRM system.
- Develop and maintain strong relationships with potential and existing clients.
- Negotiate and close sales deals, meeting or exceeding sales targets.
- Provide accurate sales forecasts and reports.
- Stay up-to-date on industry trends and competitor activities.
- Collaborate with the marketing team to develop sales collateral and campaigns.
- Generate leads through outbound prospecting and networking.

**Requirements**:

- Minimum 3 years of customer support and/or sales experience.
- Native English speaker with exceptional phone manner and written communication skills.
- Excellent time management and organisational skills.
- Advanced communication and presentation skills.
- Sound knowledge of sales techniques and customer service best practices.
- Ability to work independently.
- A genuine people person with a positive and outgoing attitude.
- Commitment to professional growth and development, and a willingness to embrace new challenges as the company expands.

**Preferred Skills**:

- Sales experience/Customer service in the technology or SaaS industry.

**Salary & Benefits**:

- Hours: Full-time (on-site in South Melbourne).
- Comprehensive training and ongoing support.
- Opportunities for career advancement within a growing team.
- Pay: $70,000 - $76,000 per annum.

Pay: $70,000.00 - $76,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- 4 years experience

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Account management: 3 years (required)
- sales: 3 years (preferred)

**Language**:

- English first language (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Application Deadline: 07/03/2025