Customer Service Lead

4 weeks ago


Melbourne, Victoria, Australia Pact Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Lead to join our team at Pact Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Manage escalated customer queries and resolve issues in a timely and professional manner
  • Process customer orders and ensure timely delivery
  • Respond to customer inquiries via email and phone, providing accurate and helpful information
  • Run daily reports and conduct data analysis to identify trends and areas for improvement
  • Liaise with internal stakeholders to ensure seamless communication and collaboration

Requirements

  • Excellent customer service skills and experience in a manufacturing or distribution environment
  • Strong communication and negotiation skills, with the ability to work cross-functionally
  • SAP experience is ideal, with proficiency in MS Office 365
  • High attention to detail and excellent time management skills

About Pact Group

Pact Group is a leading provider of sustainable packaging solutions, with a commitment to reducing waste and promoting recycling. We are a global company with a presence in 15 countries, and our customers include some of the world's largest brands.

Our Vision

Our vision is to lead the circular economy through packaging, reuse, and recycling solutions. We are committed to creating a better and more prosperous world for all our stakeholders.



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