Customer Service Manager
1 day ago
Unlock Your Potential with Drakes Supermarkets
Drakes Supermarkets is a Retail industry success story, with a family-owned and operated private company that is Australia's largest independently-owned supermarket chain. We're experiencing unprecedented growth, and we're looking for talented individuals to join our team.
About the Role
We're seeking a highly motivated and experienced Customer Service Manager to lead our store teams and drive exceptional customer experiences. As a key member of our operations team, you'll be responsible for:
- Developing and implementing strategies to improve customer satisfaction and loyalty
- Leading and managing store teams to achieve sales and service targets
- Collaborating with other departments to ensure seamless store operations
- Identifying and implementing process improvements to increase efficiency and productivity
What We're Looking For
We're looking for someone with:
- Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction
- Excellent leadership and management skills, with the ability to motivate and develop high-performing teams
- Strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and stakeholders
- A passion for retail and a commitment to delivering exceptional customer experiences
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you.
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