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Customer Service Director
2 months ago
Unlock Your Potential in a Thriving Retail Environment
Drakes Supermarkets is a leading retail company in Australia, known for its commitment to excellence and customer satisfaction. As a dynamic and growing organization, we offer exciting career opportunities for individuals who share our passion for delivering exceptional customer experiences.
About the Role
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our store operations team, you will be responsible for leading and managing a team of customer-facing staff, ensuring that our stores provide an exceptional shopping experience for our customers.
Key Responsibilities
- Lead and manage a team of customer-facing staff, providing guidance and support to ensure excellent customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with store managers and other departments to achieve business objectives and improve store performance.
- Monitor and analyze customer feedback and sales data to identify areas for improvement.
- Develop and implement training programs to enhance staff skills and knowledge.
- Ensure compliance with company policies and procedures, including work health and safety standards.
Requirements
- Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
- Leadership and management experience, with the ability to motivate and develop a team.
- Strong communication and interpersonal skills, with the ability to work effectively with staff, management, and external stakeholders.
- Ability to analyze data and make informed decisions to drive business improvement.
- Commitment to delivering exceptional customer experiences and driving business growth.
What We Offer
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits and opportunities for career development. We are committed to investing in our people and providing a safe and inclusive workplace.
