Customer Service Manager

6 days ago


Central Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential in Retail

Drakes Supermarkets is a dynamic and growing company that offers exciting career opportunities within our organization. As a Customer Service Manager, you will have the chance to lead a team and make a real impact on our customers' shopping experience.

About the Role

  • Lead a team of customer service representatives and provide guidance on delivering exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experience across all touchpoints
  • Monitor and analyze customer feedback to identify areas for improvement
  • Stay up-to-date with industry trends and best practices in customer service

What We're Looking For

  • Proven experience in customer service leadership or management
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Passion for delivering exceptional customer experiences
  • Flexibility and adaptability in a fast-paced retail environment

Why Join Us?

At Drakes Supermarkets, we value our employees and offer a range of benefits, including competitive salaries, opportunities for career growth and development, and a fun and supportive work environment. If you're passionate about customer service and want to make a real difference in the lives of our customers, we'd love to hear from you.



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