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Customer Service Team Lead

2 months ago

Central Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential with Drakes Supermarkets

We are seeking a highly motivated and experienced Customer Service Assistant Manager to join our dynamic team at Drakes Supermarkets.

About the Role

  • Lead a team of customer service representatives to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with store managers to achieve sales and customer service targets
  • Provide coaching and training to team members to enhance their skills and knowledge
  • Manage store operations, including inventory management, stock control, and visual merchandising

What We're Looking For

  • Proven experience in customer service and team leadership
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Passion for delivering exceptional customer experiences

Why Join Us?

At Drakes Supermarkets, we offer a supportive and inclusive work environment, opportunities for career growth and development, and a competitive salary and benefits package.