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Customer Service Manager

2 months ago

Central Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential with Drakes Supermarkets

Drakes Supermarkets is a Retail industry success story, with a family-owned and operated private company that is Australia's largest independently-owned supermarket chain. We're experiencing unprecedented growth, and we're looking for talented individuals to join our team.

About the Role

We're seeking a highly motivated and experienced Customer Service Manager to lead our store teams and drive exceptional customer experiences. As a key member of our operations team, you'll be responsible for:

  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Leading and managing store teams to achieve sales and service targets
  • Collaborating with other departments to ensure seamless store operations
  • Identifying and implementing process improvements to increase efficiency and productivity

What We're Looking For

We're looking for someone with:

  • Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction
  • Excellent leadership and management skills, with the ability to motivate and develop high-performing teams
  • Strong communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
  • A passion for retail and a commitment to delivering exceptional customer experiences

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you.