Customer Service Team Lead
3 days ago
Unlock Your Potential with Drakes Supermarkets
We are seeking a highly motivated and experienced Customer Service Assistant Manager to join our dynamic team at Drakes Supermarkets.
About the Role
- Lead a team of customer service representatives to deliver exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with store managers to achieve sales targets and operational excellence
- Provide coaching and training to team members to enhance their skills and knowledge
- Monitor and analyze customer feedback to identify areas for improvement
What We Offer
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
- A fun and rewarding work culture
Requirements
- Proven experience in customer service or retail management
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Passion for delivering exceptional customer experiences
How to Apply
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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