Customer Service Representative

6 days ago

Berri and Barmera, Australia BankSA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at our Berri branch. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their banking needs are met and exceeded.

Key Responsibilities
  • Provide personalized customer service and support to customers, responding to their queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve branch goals and deliver outstanding customer service.
  • Develop and maintain a thorough understanding of BankSA's products and services, ensuring customers are informed and up-to-date on their banking options.
  • Process financial transactions accurately and efficiently, maintaining a high level of attention to detail.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, preferably in a banking or financial services environment.
  • Strong numerical skills, with the ability to accurately process financial transactions and maintain accurate records.
  • Ability to work effectively in a team environment, with a positive and flexible attitude.
  • Willingness to learn and adapt to new banking procedures and technologies.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a leading banking institution and contribute to the success of our customers.
About BankSA

BankSA is one of South Australia's largest employers, with a long history of providing exceptional customer service and support to our customers. We are committed to creating a culture of inclusion and diversity, where all employees feel valued and supported in their roles.

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