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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Experience Specialist to join our team at Damco Spain SL. As a key member of our organization, you will be responsible for managing the customer experience of our clients by identifying issues proactively, building strong relationships with customers, and identifying solutions that benefit both our company and the customer.
Key Responsibilities- Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
- Understand external factors impacting Customer's supply chain and understand their sense of urgency, service needs, drivers, and desires.
- Align with customer expectations upfront & respond with suggested solutions.
- Be fully responsible for customer satisfaction across our product offering.
- Cross-sell & upsell Logistics and Services products to customers.
- Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
- Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
- Willingness to go the extra mile towards the customers with a focus on providing solutions.
- Knowledge of shipping, supply chain, or logistics industry.
- Excellent stakeholder management, interpersonal, and communication skills.
- Energetic, well-organized, and self-initiated.
- Analytical and problem-solving skills.
- Good process understanding & digital proficiency.
- Experience with Cargo Wise 1 preferred.
- Strong Microsoft Office skills.
- Ability to work under pressure while keeping quality in focus.
- Strong cost-conscious and optimization mindset.
A competitive salary package, including AUD 75k base + super + annual bonus, and opportunities for professional growth and development in a dynamic and inclusive work environment.
