Customer Experience Specialist

4 weeks ago


Sydney, New South Wales, Australia Zip Full time

About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Zip. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities

  • Manage customer relationships and resolve issues in a timely and professional manner
  • Provide accurate and timely information to customers regarding their accounts and payment plans
  • Process payments and manage customer payment plans
  • Update customer information in the customer service database
  • Escalate complex issues to senior team members as needed

Requirements

  • 6-12+ months experience in a customer service or customer-facing role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Availability to work part-time hours across various shifts

What We Offer

  • Competitive hourly rate
  • Opportunities for career growth and professional development
  • Flexible work arrangements
  • Access to Zip's employee benefits and perks

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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