Customer Experience Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Customer Experience Specialist to join our team at Zip. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.
Key Responsibilities
- Manage customer relationships and resolve issues in a timely and professional manner
- Provide accurate and timely information to customers regarding their accounts and payment plans
- Process payments and manage customer payment plans
- Update customer information in the customer service database
- Escalate complex issues to senior team members as needed
Requirements
- 6-12+ months experience in a customer service or customer-facing role
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Availability to work part-time hours across various shifts
What We Offer
- Competitive hourly rate
- Opportunities for career growth and professional development
- Flexible work arrangements
- Access to Zip's employee benefits and perks
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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