Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia BizCover Full time
About BizCover

BizCover is a leading online business insurance platform that simplifies the process of comparing and buying business insurance from leading insurers. Our mission is to provide small businesses with fair insurance coverage and break down barriers to obtaining the right insurance in an industry dominated by big players.

Job Title: Customer Care Specialist

We are seeking a highly skilled and customer-focused Customer Care Specialist to join our team. As a Customer Care Specialist at BizCover, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company.

Key Responsibilities
  • Respond to customer inquiries via email, phone, and chat, providing timely and accurate support.
  • Work closely with customers to understand their needs and provide tailored advice on our insurance products.
  • Troubleshoot technical issues to help customers make the most of our platform.
  • Stay up-to-date with insurance industry knowledge to provide the best possible recommendations.
  • Maintain accurate records of customer interactions and provide feedback to management.
  • Identify areas for improvement in our processes and suggest creative solutions.
  • Follow up with customers to ensure their issues have been resolved.
Requirements
  • 2+ years of experience in a customer service or support role is desirable.
  • Excellent communication skills, both verbal and written.
  • Ability to quickly learn new technology platforms and software.
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively in a team environment.
  • Strong time-management skills and ability to work independently.
  • Experience working for an online business is preferred.
What We Offer
  • A hybrid working model with flexibility to work from home and the office.
  • An exciting and rewarding team culture.
  • Quarterly recognition awards.
  • A business casual dress code.
  • A rewarding Employee Incentive Program.
  • An Employee benefits package.
  • Growing company with progression opportunities.
What Kind of Person Works Well in Our Company

We are looking for individuals who are customer fanatics, drumbeaters, finishers, and advancers. If you are passionate about delivering exceptional customer experiences and are enthusiastic about celebrating and supporting your team mates and the business, we want to hear from you.

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance repair services, and we're seeking a skilled Customer Experience Specialist to join our Sydney team.Key Responsibilities:Repair and fully test the operation of home appliances to ensure customer satisfactionDevelop and maintain superior product knowledge through...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Customer Experience SpecialistAt Inchcape, we're committed to delivering exceptional customer experiences across our automotive and logistics portfolio. As a Customer Experience Specialist, you'll play a vital role in achieving this goal.About the RoleWe're seeking a dynamic and customer-focused individual to join our Penrith site. As a Customer Experience...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Customer Experience SpecialistAt Inchcape, we're committed to delivering exceptional customer experiences across our automotive and logistics portfolio. As a Customer Experience Specialist, you'll play a vital role in achieving this goal.About the RoleWe're seeking a dynamic and customer-focused individual to join our Penrith site. As a Customer Experience...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Unlock Your Potential as a Customer Experience SpecialistAt Inchcape, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Experience Specialist, you'll play a vital role in shaping the future of our business and driving growth through outstanding sales processes.About the RoleWe're seeking a dynamic and...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Unlock Your Potential as a Customer Experience SpecialistAt Bravoauto, we're on a mission to deliver exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Specialist, you'll play a vital role in achieving this goal.About the RoleWe're seeking a dynamic and customer-focused individual to join our Penrith site. As a...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bare Cremation Full time

    Bare Cremation is a technology company revolutionizing the funeral industry by providing exceptional care and support to our customers.We're looking for a dedicated Customer Experience Specialist to join our team and help us deliver a truly great customer experience.The ideal candidate will have a passion for helping people in their greatest time of need, a...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Customer Experience SpecialistAt Inchcape, we're committed to delivering exceptional customer experiences across our automotive and logistics portfolio. As a Customer Experience Specialist, you'll play a vital role in achieving this goal.About the RoleWe're seeking a dynamic and customer-focused individual to join our Penrith site. As a Customer Experience...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bare Cremation Full time

    Bare Cremation is a technology company revolutionizing the funeral industry by providing exceptional care and support to our customers.We're looking for a dedicated Customer Experience Specialist to join our team and help us deliver a truly great customer experience.The ideal candidate will have a passion for helping people in their greatest time of need, a...

  • Customer Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia Zip Co Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Zip Co. As a key member of our Customer Experience function, you will be responsible for creating memorable experiences for our customers.Key ResponsibilitiesSupporting customers through inbound calls and ticketsManaging customer interactions with confidence and...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Zip. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences across various channels, including phone, email, and chat.Key ResponsibilitiesManage customer relationships and resolve issues in a timely and...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Zip. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.Key ResponsibilitiesManage customer relationships and resolve issues in a timely and...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zip Co Full time

    {"title": "Customer Experience Specialist", "description": "Key ResponsibilitiesAs a Customer Experience Specialist at Zip Co, you will be responsible for creating memorable experiences for our customers. This includes managing customer relationships, resolving issues, and providing exceptional service.Key SkillsStrong customer service skillsAbility to work...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Unlock Your Potential as a Customer Experience SpecialistAt Inchcape, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Experience Specialist, you'll play a vital role in bringing our vision to life.About the RoleWe're seeking a dynamic and customer-focused individual to join our Penrith site. As a key...

  • Customer Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia Inchcape Full time

    Unlock Your Potential as a Customer Experience SpecialistAt Bravoauto, we're on a mission to deliver an exceptional sales process through outstanding customer experience. As a Customer Experience Specialist, you'll be at the forefront of this journey, serving as one of our main customer contact points throughout their journey.Key Responsibilities:Provide...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Coles Full time

    About the RoleWe're looking for a Customer Experience Specialist to join our Nightfill team at Coles Supermarkets. As a key member of our team, you'll be responsible for ensuring our store is fully stocked and looking great for our customers.As a Customer Experience Specialist, you'll work closely with our team to provide an exceptional shopping experience...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    About the Role:We are seeking a dynamic Retail Customer Experience Specialist to join our Penrith site. As a Customer Experience Specialist at Bravoauto, you will serve as one of our main customer contact points throughout their journey.Key Responsibilities:Previous experience in a retail environment with face-to-face and online customer service. Sales...

  • Customer Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia inchcape Full time

    About the Role:We are seeking a dynamic Retail Customer Experience Specialist to join our Penrith site. As a Customer Experience Specialist at Bravoauto, you will serve as one of our main customer contact points throughout their journey.Key Responsibilities:Provide exceptional customer service and support to customers throughout their sales journey.Execute...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Zip. As a key member of our Customer Experience function, you will be responsible for creating memorable experiences for our customers.Key ResponsibilitiesSupport all Australians to shop with confidence using Zip, obsessing over the experience customers have with...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Co Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist.As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive and timely support. You will work closely with our customers to understand their needs...