Customer Experience Specialist
4 weeks ago
BizCover is a leading online business insurance platform that simplifies the process of comparing and buying business insurance from leading insurers. Our mission is to provide small businesses with fair insurance coverage and break down barriers to obtaining the right insurance in an industry dominated by big players.
Job Title: Customer Care SpecialistWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team. As a Customer Care Specialist at BizCover, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company.
Key Responsibilities- Respond to customer inquiries via email, phone, and chat, providing timely and accurate support.
- Work closely with customers to understand their needs and provide tailored advice on our insurance products.
- Troubleshoot technical issues to help customers make the most of our platform.
- Stay up-to-date with insurance industry knowledge to provide the best possible recommendations.
- Maintain accurate records of customer interactions and provide feedback to management.
- Identify areas for improvement in our processes and suggest creative solutions.
- Follow up with customers to ensure their issues have been resolved.
- 2+ years of experience in a customer service or support role is desirable.
- Excellent communication skills, both verbal and written.
- Ability to quickly learn new technology platforms and software.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Strong time-management skills and ability to work independently.
- Experience working for an online business is preferred.
- A hybrid working model with flexibility to work from home and the office.
- An exciting and rewarding team culture.
- Quarterly recognition awards.
- A business casual dress code.
- A rewarding Employee Incentive Program.
- An Employee benefits package.
- Growing company with progression opportunities.
We are looking for individuals who are customer fanatics, drumbeaters, finishers, and advancers. If you are passionate about delivering exceptional customer experiences and are enthusiastic about celebrating and supporting your team mates and the business, we want to hear from you.
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