AWS Security Operations Center Support Engineer
2 weeks ago
About the Role
The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer plays a critical role in ensuring the security and integrity of AWS data centers and services. As a member of the SOC team, you will be responsible for providing technical support and security response for logical services and physical data center systems.
Key Responsibilities
- Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause.
- Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
- Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly.
- Create innovative solutions to security issues, utilizing technology or process improvement.
- Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.
- Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
- Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items.
- Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.
- Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux.
About the Team
The AWS SOC is expanding physical and logical security services operations to support the growth of our data centers and other related security functions. The AWS SOC Support Engineering is seeking a self-motivated SOC Support Engineer with security technology experience, problem-solving abilities, analysis skills, and strong customer obsession.
Requirements
- 2+ years of technical support experience
- Experience with Unix/Linux/Windows Operating Systems administration, troubleshooting and debugging technical systems, scripting, and task automation.
- Technical degree OR 4+ years professional/technical experience.
- Flexibility of work hours, to include nights, weekends, and holidays.
Preferred Qualifications
- Experience with AWS Cloud Environments.
- Working knowledge of Shell/Bash/Python.
- Experience in incident response/management.
- Experience developing systems, networks, and operating systems architecture.
- Experience in Physical Security Access Control Systems (PSACS).
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