AWS Incident Response Support Engineer

3 weeks ago

Sydney, New South Wales, Australia Amazon (AWS) Full time

About the Role

This is a Support Engineer, AWS Incident Response position with Amazon (AWS), a leading company in the AU region. The team is responsible for designing, planning, delivering, and operating all AWS global infrastructure. As a Support Engineer, you will be part of a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Key Responsibilities

  • Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including some weekends and holidays.
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements.
  • Participate in Agile sprints to evolve business processes and technologies.
  • Create and review documentation; design new standard operating procedures.
  • Mentor peers in your areas of technical and operational strength.

About the Team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

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