AWS Data Center IT Support Engineer

3 weeks ago


North Sydney Council, Australia Amazon Corporate Services Pty Ltd - C17 Full time

About the Role

AWS Infrastructure Services is seeking a skilled Data Center IT Support Engineer to join our team in Sydney. As a key member of our operations team, you will be responsible for installing and configuring racks of hosts, diagnosing and repairing issues with server, storage, and network devices, and participating in Data Center power & cooling events.

Key Responsibilities

  • Install and configure racks of hosts in line with internal SLAs
  • Diagnose and repair issues for server, storage, and network devices, including the physical replacement of parts
  • Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis)
  • This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment
  • Candidates must possess a valid driver's license and their own vehicle to travel between sites

Requirements

  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma

Preferred Qualifications

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Acknowledgement of Country

Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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