Exceptional Guest Experience Leader

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80 - $90
Job Summary

This role is ideal for those who are passionate about delivering exceptional guest experiences. As a Front Office Supervisor, you will lead by example and ensure your team follows suit to provide a seamless experience from arrival to departure.

Key Responsibilities:
  • Oversee the daily operation of the Front Office Team in collaboration with the Front Office Manager
  • Effectively manage guest requests, inquiries, and complaints
  • Maintain exceptional standards to deliver an exceptional guest experience from check-in through check-out
  • Maximise sales revenues through up-selling and marketing programs
  • Assist with training and development of the Front Office Team
Requirements:
  • Excellent communication skills (verbal and written) to professionally communicate with guests and team members
  • A passion for delivering exceptional guest experiences
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organised, and having a calm personality

What We Offer:

At our organisation, we prioritise personal wellbeing and offer access to Employee Assistance Programs to support mental and physical wellbeing. You can also look forward to receiving worldwide travel discounts, competitive wages, and free access to growth and development opportunities from top-class providers like Harvard University and LinkedIn Learning.

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