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Cloud Operations Lead

1 month ago

Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time
Cloud Operations Lead

Join EFinancialCareers Ltd. as a Cloud Operations Lead and play a critical role in maintaining service levels for critical workloads, end-to-end support of technical solutions on the public cloud, and ensuring that operations are fit for purpose.

Key Responsibilities:
  • Accountable for service stability in a rapidly evolving 24x7 operations environment.
  • Own major incidents, ongoing problem management, and IT Service Management targets end-to-end.
  • Maintain strong AWS foundational security, compliance, and cost practices.
  • Facilitate solution delivery handover phase to ensure timely resolution of design issues and operational readiness before deployment.
  • Support the deployment and operations of automated AWS enabled infrastructure environments, patterns, tools, and platforms.
  • Deliver continuous service improvement, automation of repetitive processes, and improved customer experience.
  • Coaching and mentoring the L2 operations team.
  • Customer engagement, relationship development, and requirement gathering for BAU changes.
  • Evaluate and provide expert diagnosis and resolution of complex service (cross infrastructure/application) issues to ensure effective maintenance and support of patterns and platform.
  • Provide expert input into the planning of future requirements, all aspects of capacity planning, performance monitoring, and tuning of specific infrastructure components to ensure the stability and availability of the cloud platform.
  • Liaise with executive and senior stakeholders (Architecture, Security, and Engineering) and Suppliers.
  • Contribute to effective communications with Suppliers and proactively establish the network of key technical experts.
  • Contribute to the common 'one team' mindset that includes collaboration and a sense of joint responsibility between Westpac teams and suppliers.
  • Maintain focus on industry and technical trends to enable evaluation and recommend changes to the automation and orchestration of services.
  • Apply Agile frameworks, techniques, and processes to deliver value to the business.
What's in it for me?

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to create better futures together. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

Requirements:
  • 5+ years of experience in AWS technologies.
  • Coaching and mentoring team to maximize support potential.
  • Customer engagement, relationship development, requirements gathering, and scheduling of support issues and priorities.
  • Broad understanding of technologies with strong ability to learn new ones to facilitate support requirements.
  • Experience in one or more Dev Ops automation tools - Terraform, Bit Bucket, Jira, Jenkins.
  • Experience in Ia C and infrastructure management tools - Terraform or Cloud Formation.
  • Strong and effective communication and collaboration skills.
  • Strong analysis and problem-solving skills.
  • Knowledge in scripting and developing tools including - Bash/Shell, Ruby, JSON, Python, Node JS, Java Script.
  • Experience in developing CICD pipelines - Jenkins, Artifactory.
  • Troubleshooting in AWS technologies and across multiple consumption models (Iaa S, Paa S, and Saa S).
  • Agile methodologies - Scrum, Kanban, Lean, XP, SAFe, TDD, BDD, customer-centric design.
  • AWS cloud certification is highly desired.