Cloud Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia MongoDB Full time

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We're seeking a skilled Cloud Operations Engineer to join our team responsible for the consistent operational success of every MongoDB Atlas customer. As a key member of our Cloud Operations Engineering team, you'll help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud.

Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties include creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting.

Key Responsibilities:

  • Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
  • Participate in designing and build internal tools
  • Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
  • Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
  • Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
  • Automate internal processes, routine monitoring and troubleshooting tasks
  • Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
  • Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
  • Inform executive leadership and escalation management personnel of major outages
  • Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

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