Cloud Operations Leader
3 weeks ago
Cloud Operations Role at Nasdaq
Nasdaq is looking for a Senior Manager of Cloud Operations to ensure the highest customer satisfaction possible for services delivered to our Cloud (SaaS) customers. This role is responsible for leading a team of Cloud Operations engineers and analysts, collaborating with other members of Cloud Operations leadership team distributed worldwide, and ensuring contractual SLAs are met.
Key Responsibilities:
- Oversee the 24x7 operational management of Cloud infrastructure
- Provide a technical escalation point for critical production issues and drive escalation/resolution of problems to Support and Engineering teams
- Facilitate planning and execution of disaster recovery tests and other BCP activities
- Actively participate in execution and evolution of Incident management and knowledge management processes
- Drive the culture of 'security first' and continuous improvements
- Maintain regular KPI reporting covering service and project delivery and capacity planning
- Manage department team members, including performance and training assessments and career development
Requirements:
- Bachelor's degree with a major in Information Technology, Computer Science, or a related field
- 10-15 proven years of relevant professional industry experience of managing 24x7x365 critically important environments with at least 5 years managing Operations function
- Previous IT Infrastructure, or IT Operations management experience in a Global environment
- Proven leadership and interpersonal skills with strong customer focus mindset
We Are Nasdaq:
Nasdaq is a global leader in technology and data, and we're committed to breaking down barriers to inclusive prosperity. We believe in the power of technology to free people up to work together more productively and effectively, and we're looking for talented individuals like you to join our team.
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