Cloud Operations Specialist

4 weeks ago

Sydney, New South Wales, Australia Woolworths Group Full time
Job Title: Cloud Ops SRE

We are seeking a highly skilled Cloud Operations Specialist to join our team at Woolworths Group. As a key member of our Service Operations and Infrastructure Group, you will be responsible for providing hands-on technical expertise in Cloud Infrastructure Platform support and ongoing operational oversight of the Cloud Platforms within our Multi Cloud environment.

Key Responsibilities:
  • Multi cloud implementation, working with various digital and non-digital teams.
  • Operational oversight of Google Cloud Platform.
  • Operational oversight of key supporting services underpinning our cloud platforms.
  • Operational oversight of all Platform related services that ensure stability and availability of our strategic Platforms.
  • ITIL service operations responsibility for Woolworths cloud environments including risk and issue, incident, problem, availability and change management.
  • Operational maintenance and smooth running of Woolworths multi cloud Platforms, including continual service improvement.
  • Service transition of new and changed Services into BAU Operations.
  • Adherence to IT service management disciplines and company methodologies.
  • Ensure that the culture of customer service and satisfaction is maintained at all times, with responsiveness to customer needs and pro-activity to business and technical requirements.
  • Manage escalations hierarchical and process related escalations.
  • Contribute to continuous improvement within the Service Operations and Infrastructure (SOI) area
Requirements:
  • Experience in managing services that scale on public cloud - preferably GCP
  • Experience and firm grip on DevOps best practices and architectural patterns that support these practices
  • Experience in large scale enterprise environments
  • Relevant experience in Enterprise Cloud Platform Management or Support
  • Experience in project life cycle and transitioning to BAU Operations
  • A strong track record operating in Large Enterprise hosting and cloud environments
  • Previous experience working in a multi sourced environment
About Us:

We are Woolworths Group, a leading retailer with a purpose to create better experiences together for a better tomorrow. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

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