Cloud Operations Specialist

2 days ago

Sydney, New South Wales, Australia MongoDB Full time

We empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers.

Building on the rapid success and adoption of MongoDB, we deliver applications and services that make it easier to manage and scale database deployments. These next-generation systems include products such as Atlas (www.cloud.mongodb.com), Cloud Manager, and Compass.

The Cloud Operations Engineering team at MongoDB is responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud.

Cloud Operations Engineers are responsible for building internal tools and process automation. Your day-to-day duties include creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting.

Responsibilities:

  • Coordinate with a global team of Cloud Operations Engineers to ensure uptime guarantees to our Atlas customer base
  • Participate in designing and building internal tools
  • Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
  • Assist in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents
  • Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
  • Automate internal processes, routine monitoring, and troubleshooting tasks
  • Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
  • Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
  • Inform executive leadership and escalation management personnel of major outages
  • Coordinate and participate in a weekly on-call rotation, where you will handle short-term customer incidents

Requirements:

  • Experience with being an on-call DevOps, SRE, or Cloud Operations engineer
  • Expertise with Linux system administration and networking technologies
  • Knowledge of database operations and concepts
  • Knowledgeable about a wide range of web and internet technologies
  • Familiarity with Amazon Web Services and other Cloud infrastructure platforms
  • Experience in monitoring, system performance data collection, and analysis, and reporting
  • Capability to write programs/scripts to solve both short-term systems problems and long-term strategic objectives for the Atlas product
  • A CS/CE degree or equivalent experience
  • At least 2 of the following programming languages: Java, Go, Python, Javascript
  • A keen interest in learning new things

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