Technical Advocate

6 days ago


Melbourne, Victoria, Australia beBeeAdvocate Full time $140,000 - $180,000

As a Technical Advocate, you will play a pivotal role in ensuring the seamless deployment and operation of our platform.

You will be responsible for aligning technical solutions with customer business objectives and driving satisfaction, adoption, and retention.

Collaboration with project teams is essential to ensure timely delivery of solutions and resolution of issues.

  • Monitor customer environment and usage trends to identify risks and opportunities; recommend enhancements and preventive measures to increase supportability.
  • Implementation and success of capacity management processes for customer accounts
  • Technical escalation for major incidents and difficult technical problems

You will also serve as a Technical Mentor to others working on the same accounts or technology, assisting in up-skilling and enabling other engineers.

A strong working relationship with internal stakeholders, including staff, engineers, and leadership, as well as customers and important stakeholders, is crucial.



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