Front Office Team Lead
2 weeks ago
As a Front Office Supervisor at Four Points by Sheraton Perth, you will play a vital role in supporting the front office team and delivering exceptional guest experiences.
Our hotel is part of Marriott International's Select portfolio, committed to putting people first for 90+ years. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Key Responsibilities:- Supervise the front office team, providing guidance and support with general operational tasks
- Be an expert on the hotel and the surrounding area, exceeding traveller expectations with your local knowledge
- Assist guests arriving and departing the hotel through the check-in and departure process
- Handle general enquiries, and provide a friendly, genuine service with each traveller experience
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be an approachable and confident supervisor by providing comfort and support to our front office staff
- Plan and execute team building activities so associates feel part of the Four Points team
- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Exclusive staff discounts on food and beverage and hotel rooms
- Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Internationally recognised training programs, unlimited strategic development and exciting career opportunities
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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