Internal Dispute Resolution Specialist

4 weeks ago

Brisbane, Queensland, Australia Cover-More Full time

Unlock Your Potential with Cover-More Group:

Are you passionate about delivering exceptional customer experiences and skilled at resolving complex issues? We're seeking a talented individual to join our team as an Internal Dispute Resolution Officer, where you'll play a crucial role in shaping our complaint handling processes and enhancing overall customer satisfaction.

Key Responsibilities:

  • Effectively manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and maintaining high service standards.
  • Support internal teams on best practices in customer service and complaint management to foster a culture of excellence.
  • Identify and address potential issues across business areas, driving improvements and preventing future complaints.
  • Deliver a compassionate and effective customer experience, understanding and addressing the unique needs of each individual.

What We're Looking For:

  • Background in Claims or Complaints management with a deep understanding of Australian insurance legislation and industry standards.
  • Strong negotiation and influencing skills to engage effectively with both internal and external stakeholders.
  • Keen eye for detail and analytical abilities to manage complex cases and identify trends.
  • Passionate about delivering positive customer experiences and improving service quality.

Why Choose Us?

We value optimism, caring, togetherness, reliability, and determination. Our global team of over 1500 employees shares a mission to look after travellers at every step of their journey. We offer a hybrid work week policy, career growth opportunities, and a comprehensive benefits package, including regular annual and personal leave, volunteer leave, and a paid parental leave scheme.

Travel and Work with Us:

We'll help you keep travelling in your career, literally, with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships.

Diversity and Inclusion:

We respect who you are and thoroughly embrace diversity. So, whatever walk of life you wander, just be you and come as you are.

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