Dispute Resolution Specialist

1 month ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Dispute Resolution Specialist Role Overview

At Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences. As a Dispute Resolution Specialist, you'll play a vital role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.

Key Responsibilities:

  • Resolve customer complaints in a professional and empathetic manner, ensuring timely updates and effective communication.
  • Collaborate with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk, and Compliance teams, to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
  • Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.

About You:

  • Extensive experience in external dispute resolution within the General Insurance industry is highly desirable.
  • At least 12 months of experience working with AFCA in General Insurance complaints is required.
  • Indepth knowledge of the General Insurance industry in Property and/or Motor is mandatory.
  • Proven experience in legal and/or litigation (3-5 years experience) is desirable.
  • Proven resilience in having difficult conversations with stakeholders and finding suitable solutions for complex complaints is essential.

What's On Offer:

  • A supportive and inclusive work environment that values diversity and promotes a culture of lifelong learning and development.
  • Access to over 10,000 on-demand learning resources and programs to support your career development.
  • Insurance products and deals across a range of retail, tech, and travel brands.
  • Initiatives to support your financial wellness, including discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and a referral bonus scheme.

About Allianz:

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are valued for their perspectives and talents.



  • Brisbane, Queensland, Australia NC Legal Full time

    Job SummaryWe are seeking an experienced Dispute Resolution Specialist to join our team at NC Legal in Brisbane, Queensland. The successful candidate will have a strong background in dispute resolution and the ability to work independently in a fast-paced environment.About the RoleThe Dispute Resolution Specialist will be responsible for managing a range of...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job TitleGlobal Disputes 3-8 PQEAbout the RoleWe are seeking an experienced International Dispute Resolution Specialist to join our team at NC Legal in Brisbane, Queensland.Key ResponsibilitiesThe successful candidate will have significant experience in handling complex global disputes and possess excellent negotiation and problem-solving skills. The role...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role DescriptionWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our organisation, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.Key ResponsibilitiesResolve...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQEJob Summary: We are seeking a highly skilled Senior Dispute Resolution Lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for providing expert advice and representation in complex dispute resolution matters.Key Responsibilities:Provide expert advice on dispute resolution strategies...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist RoleWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key Responsibilities:Resolve customer complaints...


  • Brisbane, Queensland, Australia NC Legal Full time

    About NC LegalWe are a leading law firm dedicated to delivering exceptional results in global disputes.Salary Range: $95,000 - $140,000 per annum, depending on experienceJob Summary: We are seeking an experienced Dispute Resolution Specialist to join our team in Brisbane. As a key member of our global disputes practice, you will be responsible for providing...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role SummaryWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you'll be responsible for resolving customer complaints in accordance with external dispute guidelines and regulatory requirements.Key Responsibilities:Resolve...


  • Brisbane, Queensland, Australia Cover-More Full time

    Job OverviewCover-More Group seeks a skilled Dispute Resolution Specialist to elevate customer experiences and resolve complex issues. As a key member of our team, you will manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and maintaining high service standards.Key ResponsibilitiesEffectively manage and resolve customer...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. This is a unique opportunity to work in a dynamic and fast-paced environment where you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key...


  • Brisbane, Queensland, Australia Empire Group Full time

    About the RoleThis is a challenging opportunity for an experienced Litigation Lawyer to join a dynamic and growing Brisbane-based boutique litigation firm.The FirmEmpire Group, a well-respected name in the Australian legal industry, offers unparalleled service and dedication to its clients. With a strong focus on dispute resolution and commercial litigation,...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our Personal Injury Team. As a key member of the team, you will be responsible for resolving Internal Reviews under the Motor Accident Injuries Act (MAIA CTP) claims fairly, transparently, robustly, and promptly.


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled and experienced dispute resolution professional to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a dynamic and varied portfolio of insurance complaints referred to external dispute resolution schemes.Deliver exceptional customer service with a resolution focus through the...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Senior External Dispute Resolution Officer Role OverviewWe are seeking a highly skilled and experienced Senior External Dispute Resolution Officer to join our team at Suncorp Group. This exciting opportunity will see you manage a dynamic portfolio of insurance complaints referred to external dispute resolution schemes, delivering exceptional customer service...


  • Brisbane, Queensland, Australia Law Staff Full time

    About the FirmLaw Staff has 30 years of experience as specialist consultants to the legal profession, providing critical intelligence on the individual profitability of firms, partnership structures, and strategic growth plans.The firm is seeking an additional senior lawyer with strong technical skills to join their highly-regarded dispute resolution...


  • Brisbane, Queensland, Australia Centacare Brisbane Full time

    Centacare Brisbane is a leading community organisation dedicated to supporting families and individuals in need. Our Family Dispute Resolution Practitioner role is a critical part of our service, providing a safe and neutral environment for families to resolve their disputes.Key Responsibilities:Facilitate Family Dispute Resolution sessions, including...


  • Brisbane, Queensland, Australia Cover-More Full time

    Job Title: Senior Dispute Resolution ManagerAs a Senior Dispute Resolution Manager at Cover-More Group, you will play a key role in leading the complaints management function, combining hands-on execution with team leadership. Your expertise will be crucial in ensuring that complaints are handled efficiently, within regulatory timelines, and with a focus on...


  • Brisbane, Queensland, Australia Cover-More Full time

    At Cover-More, we pride ourselves on delivering exceptional customer experiences and resolving complex issues with ease.Elevate your career by joining our team of experts as a Dispute Resolution Specialist, where you will play a crucial role in shaping the way we handle complaints and enhance overall customer satisfaction.This is an exciting opportunity to...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job TitleGlobal Disputes 3-8 PQEAbout the RoleWe are seeking an experienced Senior International Dispute Resolution Lawyer to join our team at NC Legal in Brisbane, Queensland.Key ResponsibilitiesRepresent clients in international disputes and negotiations.Analyze complex legal issues and develop strategic solutions.RequirementsA minimum of 3 years of...


  • Brisbane, Queensland, Australia NC Legal Full time

    OverviewNC Legal is seeking a seasoned lawyer with significant experience in international dispute resolution to join our team. Estimated Salary: $124,900 - $216,000 per annum based on Brisbane's average salary range for a senior lawyer with 3-8 years of post-qualification experience.Job DescriptionAs a Senior International Dispute Resolution Lawyer at NC...