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Building Strong Business Relationships

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Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Job Title

Small Business Relationship Manager

Key Responsibilities
  • Deliver sales and growth initiatives for a portfolio of small business customers.
  • Establish and maintain strong relationships with business partners to create and act on new business opportunities.
  • Manage and execute Salesforce opportunities and national leads.
  • Increase the bank's presence in the market and undertake retention activities for existing customers.
  • Perform credit analysis and approve temporary excesses or increased limits.
  • Coach, lead actions and role model great behaviors across the organization.
  • Manage lending and product requests for small business customers.
  • Understand customers' business needs to provide holistic banking solutions.
  • Grow the number of MyBank customers within the portfolio through interactions and referrals.
  • Accountable for managing customer complaints and escalations until resolution is reached.
  • Coach and develop less experienced bankers within the team and associates.
  • Drive customer portfolio risk and compliance.
  • Build and maintain working relationships with key stakeholders (retail, partners and other business partners).
Required Skills
  • Passion for delivering excellent customer service.
  • Demonstrated experience in a lending role.
  • Experience in managing customer relationships and the credit process.
  • Strong financial and business acumen.
  • Problem solving, time management, critical thinking and negotiation skills.
Why Join Us

We are committed to an inclusive workplace where everyone feels valued and respected. We prioritize our customers' needs above all else and strive to be the most customer-centric company in Australia and New Zealand.

Our people are dedicated to innovation and creating lasting relationships with our customers. We foster an environment where you can grow and succeed.

For more information on the recruitment process, accessibility or alternate methods to apply, please visit our careers site.