BUILDING STRONG CUSTOMER RELATIONSHIPS

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $123,456

Job Title:

">BUILDING STRONG CUSTOMER RELATIONSHIPS]

Key Responsibilities:

  • Act as the primary point of contact for customers through all communication channels, ensuring timely and effective responses.
  • Understand external factors impacting customers' supply chains and their sense of urgency, service needs, drivers, and desires.
  • Maintain alignment with customer expectations from the outset and provide suggested solutions in a proactive manner.
  • Cross-sell and upsell logistics and services products to customers based on their specific needs.
  • Proactively track shipments and notify customers of any relevant deviations from the transport plan, including potential solutions or alternatives.

Requirements:

  • Preferred experience in the shipping, supply chain, or logistics industry.
  • Excellent stakeholder management, interpersonal, and communication skills are essential.
  • A motivated, well-organized, and energetic individual who can thrive in a dynamic environment.
  • Analytical and problem-solving skills are crucial for success in this role.

Promising Opportunities:

  • We offer exciting opportunities for professional growth and development in a fast-paced and innovative environment.
  • We foster a culture that values collaboration, innovation, and customer-centricity, driving business success.

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