Care Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeLeader Full time $85,000 - $110,000
About Our Organisation

We are a leading community-based organisation in Australia, dedicated to making a positive impact on people's lives.

Our vision is to see lives enriched and communities strengthened.

We have been serving people in need for over 160 years, providing care to older people and services to the vulnerable.

The Role

This challenging role involves overseeing day-to-day operations, ensuring that staff carry out their duties effectively. This includes leading the team, managing resources, processing time-off requests, and addressing last-minute absences.

Key Responsibilities:

  • Team Leadership - Supervise and support team members during shifts to meet service standards and deliver exceptional customer service.
  • Foster a collaborative and positive team environment, enhancing productivity and morale.
  • Conduct team meetings and one-on-one performance reviews.
  • Drive continuous improvement in service efficiency and delivery.
  • Operational Oversight - Ensure daily operations are prioritised and completed accurately.
  • Uphold organisational policies and procedures.
  • Monitor and communicate team KPIs, addressing trends and maintaining records.
  • Manage planned and unplanned leave, ensuring adequate coverage.
  • Support onboarding and training of new staff.
  • Promote ongoing professional development.
  • Customer Service & Client Satisfaction - Ensure efficient and accurate service delivery.
  • Address and resolve customer concerns promptly.
  • Collaborate with other teams to manage complex requests.
  • Document and contribute to the resolution of complaints and incidents.
  • Promote a culture of continuous improvement and workplace safety.
Requirements

We are seeking an experienced leader with strong interpersonal skills, a proven track record in community-based aged care services, and proficiency in rostering systems.

A strong commitment to safety and Christian values is essential.

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