Care Service Team Lead

1 week ago

Sydney, New South Wales, Australia beBeePeopleLeader Full time $73,150 - $85,000
About Us

We are Australia's first member-owned wellbeing company, dedicated to helping people thrive.

Our people come first, followed by customers, clients, partners and communities.

The Home Health service program delivers in-home support services to aging clients, empowering them to live independently within their own homes and communities.

About Your New Role

You will be the primary point of contact for our customers and your team of Care Workers located in Sydney.

This is an opportunity for a People leader seeking full-time permanent employment in community-based care.

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and lead a team of Care Workers delivering Domestic Support, Social Services and Personal Care.

You will enjoy being active in the local community, meeting with clients and their families, while enabling your team to deliver tailored services and care that empowers clients to live happily and safely at home.

You Will Lead And Manage:
  • Manage and lead a Home Care service team, including operational leadership of a team of Care Workers.
  • Assist the Branch Manager with overall leadership support for the area, staff and clients.
  • Ensure excellence in client service delivery, managing client care assessment and goal planning, and on-boarding new clients.
  • Managing client escalations and complaints to a high level of resolution.
  • Developing exceptional relationships with existing and new clients and their families.
  • Developing effective collaborative relationships with other relevant service providers.
About You

Does this sound like you?

  • Previous experience managing a service area or program within a Healthcare, Aged Care or Community Service organisation.
  • Strong People Leadership experience, developing and maintaining high-level team performance.
  • Experience managing remote direct reports and a dispersed workforce.
  • Proven experience in coaching and developing individual and team performance.
  • Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management.
  • Some knowledge of Home Care Packages would be highly beneficial.
Why This Opportunity

You will benefit from yearly Paid Community days, NAIDOC and Wellbeing days, Competitive Remuneration, Fitness Passport, 14 weeks paid parental leave, Bump to Baby program, Flexible Work Options, Supported learning and career development, Access to great staff discounts.

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