Guest Service Agent

4 weeks ago

Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time
About the Role

We are seeking a highly motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring exceptional guest experience.

Key Responsibilities
  • Greet all incoming and outgoing guests to the resort, ensuring a warm and welcoming experience.
  • Accurately allocate rooms and provide guests with essential information about the resort.
  • Welcome guests in a professional and friendly manner, providing exceptional customer service.
  • Direct guests to the appropriate check-in area, whether it's a tour or FIT guest.
  • Coordinate bus arrivals and guest arrivals, ensuring a smooth and efficient process.
  • Manage phone calls in a timely and professional manner, providing accurate information and resolving guest queries.
  • Perform check-in, accurately obtain and process guest registration information, issue keys, and provide resort information.
  • Count float prior to shift and count and balance float during the day and before cashing up at end of shift.
  • Be familiar and knowledgeable about all resort facilities and the location of all guest rooms.
  • Direct guests to rooms on arrivals and provide accurate information about room rates and reservation information.
  • Maintain guest accounts, billing arrangements, and payments on check-out.
  • Assure that your daily checklist is complete prior to signing off from shift.
  • Follow in-house policies and procedures to maintain guest security.
  • Take guest messages and ensure prompt delivery to room.
  • Assist guests with all general enquiries.
  • Complete daily shift checklists.
  • Any other direction given by the Reception Supervisor.
Requirements
  • Exceptional time management skills
  • Excellent communication skills
  • Extraordinarily high level of customer service and work ethic
  • Demonstrated experience in a similar role in a large hotel or resort-based environment
  • Demonstrated experience in daily cashiering procedures, credit card reconciliation
  • Knowledge of property management systems
  • Demonstrate people management skills and an understanding of cultural diversity within the workplace
Employee Benefits
  • $1000 Annual SeaLink Employee Travel Allowance
  • Worldwide ALL Heartist Bienvenue benefits
  • Comprehensive training provided
  • Access to resort facilities
  • Free ferry transfers to-and-from the island
  • 25% off resort dining, retail, and spa
  • Free Island 4WD bus tours
About Us

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

SeaLink K'gari (Fraser Island)... A World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

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