Customer Experience Specialist

2 weeks ago


Melbourne, Victoria, Australia People's Choice Full time
About the Role

We are seeking a skilled Member Relationship Consultant to join our team in Melbourne. As a key member of our branch, you will be empowered to deliver exceptional customer experiences and build strong relationships with our members.

The successful candidate will have the opportunity to specialise in personal loans, credit cards, and insurance, working closely with our members to understand their financial needs and goals.

This is a permanent part-time role offering 35 hours per week, Monday to Friday, 9:00am- 4:30pm. You will be provided with comprehensive training and ongoing coaching to support your success in the position.

Key Responsibilities
  • Manage end-to-end personal loan applications
  • Deliver exceptional customer service, providing guidance on products and services
  • Maintain accurate records and meet performance targets
  • Collaborate with home loan specialists and financial planners to provide holistic solutions for our members
About Us

People's Choice is a leading mutual banking organisation, committed to creating a better future for our members and the communities we serve. We value diversity, inclusion, and community engagement, and strive to make a positive impact on the environment.

What We Offer
  • A competitive salary of AU$60,000 - AU$80,000 per annum
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • Access to a range of financial and lifestyle benefits


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