Hearing Care Coordinator

2 weeks ago


Mosman, New South Wales, Australia Audika Full time

About the Role:

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. As a Hearing Care Coordinator, you will play a pivotal role in each clinic, contributing to clinic performance and enhancing our customers' experience.

You will collaborate with Clinicians and Hearing Technicians to provide quality hearing health care outcomes for all our clients. You will learn about our products, services, competitive advantages, and government funding programs, and apply tailored client-specific sales strategies to ensure they receive the best possible solutions.

Key Responsibilities:

  • Book and confirm appointments for clients using our online schedule tool
  • Work with clients to determine their entitlement to government funding assistance and health fund rebates
  • Follow up with existing clients to encourage renewal of the maintenance program
  • Perform hearing screening checks (full training is provided)
  • Provide administrative support for day-to-day clinic operations

What We Offer:

  • Permanent part-time position
  • Supportive hearing care team
  • Professional development through clear career path and professional training
  • MyRewards program – a program that offers discounts to over 300 retailers and services across Australia
  • Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice
  • Employee Assistance Program
  • Birthday and Christmas gifts


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