Customer Service Operations Lead
2 weeks ago
The Customer Service Manager will lead a customer-focused administration team within the Care Home, ensuring consistent customer service across all core focus areas. This is a full-time permanent role with a salary range of $36.00 to $42.00 per hour, plus superannuation.
Key Responsibilities:
- Resident Placement: Administer and lead the resident placement journey, engaging with the community, providing warm introductions to the Care Home, handling enquiries, and coordinating admissions.
- Employee Service: Support and oversee the Care home employee experience, administering rosters, participating in recruitment, and managing employee leave.
- Reception: Deliver a consistent and welcoming first impression, leading continuous improvement activities, engaging with residents and employees, and addressing feedback.
Requirements:
- Certificate IV in Business Administration is essential. A degree in a related field is desirable.
- Previous experience in an administration and customer-focused role, preferably in a service-related industry.
- Experience with rostering and payroll systems is desirable.
- Able to work autonomously, prioritise tasks, and manage time effectively.
- Excellent communication and interpersonal skills.
Bupa is committed to creating a safe and inclusive workplace, valuing diversity and promoting equal opportunities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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