Customer Service Operations Lead

2 weeks ago


Mosman, New South Wales, Australia Bupa Full time
About the Role

The Customer Service Manager will lead a customer-focused administration team within the Care Home, ensuring consistent customer service across all core focus areas. This is a full-time permanent role with a salary range of $36.00 to $42.00 per hour, plus superannuation.

Key Responsibilities:

  • Resident Placement: Administer and lead the resident placement journey, engaging with the community, providing warm introductions to the Care Home, handling enquiries, and coordinating admissions.
  • Employee Service: Support and oversee the Care home employee experience, administering rosters, participating in recruitment, and managing employee leave.
  • Reception: Deliver a consistent and welcoming first impression, leading continuous improvement activities, engaging with residents and employees, and addressing feedback.

Requirements:

  • Certificate IV in Business Administration is essential. A degree in a related field is desirable.
  • Previous experience in an administration and customer-focused role, preferably in a service-related industry.
  • Experience with rostering and payroll systems is desirable.
  • Able to work autonomously, prioritise tasks, and manage time effectively.
  • Excellent communication and interpersonal skills.

Bupa is committed to creating a safe and inclusive workplace, valuing diversity and promoting equal opportunities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.



  • Mosman, New South Wales, Australia Bupa Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to lead our care home team. As a key member of our administration team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for our residents and their loved ones.Key ResponsibilitiesLead the customer service team to ensure...


  • Mosman, New South Wales, Australia Bupa Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to lead our administration team at Bupa Mosman. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our residents and employees.Key Responsibilities:Lead the customer service team to provide a consistent...


  • Mosman, New South Wales, Australia Bupa Full time

    About the RoleThe Customer Service Manager at Bupa Mosman will lead a customer-centric administration team within the Care Home. This is a full-time permanent role, responsible for ensuring consistent customer service across all three core focus areas: Resident Placement, Employee Service, and Reception.Resident Placement:Actively engage and seek referral...


  • Mosman, New South Wales, Australia Telstra Full time

    At Telstra, we're seeking a talented Customer Service Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and providing tailored solutions to meet our customers' needs.Key Responsibilities:Provide outstanding customer service and support to our customersDevelop and...


  • Mosman, New South Wales, Australia Reece Group Full time

    About Reece GroupWe are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For more than a century, we've supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.Our journey began over 100 years ago, but our commitment to...


  • Mosman, New South Wales, Australia Reece Group Full time

    About the RoleAs a Customer Service Associate on our Trade Counter team, you will play a vital role in helping plumbers and other tradespeople access the products they need for their building and renovation projects.Your Key Responsibilities:Providing exceptional customer service and information about products to customers in person and over the...


  • Mosman, New South Wales, Australia Harris Farm Markets Full time

    About the role:Deliver Exceptional Customer Service as a Self-Serve Checkout Supervisor at Harris Farm Market. As the face of the company, you will ensure a seamless and smooth experience for our customers while they self-pay for their groceries and fresh produce.Oversee self-checkout units, ensuring complete customer satisfaction through prompt and friendly...


  • Mosman, New South Wales, Australia Reece Group Full time

    About Reece PlumbingWe are Australia's leading supplier of plumbing and bathroom products, with a global presence spanning over 900 branches. Our history spans more than 100 years, marked by our commitment to delivering quality products and expert service to the plumbing industry.Our MissionWe support residential, commercial, and infrastructure building...


  • Mosman, New South Wales, Australia Reece Group Full time

    OverviewWe are Australia's leading supplier of plumbing and bathroom products, with over 10,000 people located in 900+ branches globally. For over a century, we've supported the trade with top-quality products and expert advice.SalaryThe estimated annual salary for this role is $60,000-$80,000 AUD, depending on experience and qualifications.About the RoleYou...


  • Mosman, New South Wales, Australia Audika Full time

    About AudikaAudika is a leading hearing healthcare group, part of the global Demant organization. With over 17,500 staff worldwide and operations in more than 30 countries, we provide innovative solutions to help people with hearing loss. In Australia, our network of clinics offers a wide range of hearing services, striving to improve the quality of life for...


  • Mosman, New South Wales, Australia Reece Group Full time

    About Reece GroupWe are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally.Our Company CultureWe prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support.Job DescriptionThis role involves providing...


  • Mosman, New South Wales, Australia Reece Group Full time

    Experience the rewarding world of retail sales as a Customer Service Representative - Trade Counter Specialist at Reece Group.About Reece GroupWe are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. Our company has been supporting the trade for over 100 years by providing top-quality...


  • Mosman, New South Wales, Australia Wittner Retail Australia Full time

    About the RoleWe are seeking a skilled Store Manager to lead our new Mosman store and drive business growth in the region.Key ResponsibilitiesLead and coach a high-performing team to achieve sales targets and provide exceptional customer service.Develop and implement strategies to drive sales growth, improve store operations, and maintain a competitive...


  • Mosman, New South Wales, Australia Reece Group Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for providing top-notch support to tradespeople and helping them find the products they need?We're seeking a highly skilled Customer Service Representative to join our Trade Counter team at Reece Group. As a key member of our team, you'll play a vital role in ensuring...

  • Trainee Plumber

    3 weeks ago


    Mosman, New South Wales, Australia Reece Group Full time

    The Reece Group, a leading global company, is partnering with Murray Mallee Training Company Ltd to offer Year 10 students a unique opportunity to undertake a School-based Traineeship.This traineeship is designed to equip students with valuable skills and knowledge in Supply Chain Operations while working in a Reece branch.Key responsibilities...


  • Mosman, New South Wales, Australia VetPartners Full time

    Cremorne Veterinary Hospital, part of VetPartners, is a leading provider of veterinary care in Mosman. With over 50 years of experience, we have established ourselves as a trusted and caring partner for pet owners across the lower North Shore.We are seeking an experienced Veterinary Practice Manager to oversee the daily operations of our clinic, ensuring...

  • Plumbing Trainee

    4 weeks ago


    Mosman, New South Wales, Australia Reece Group Full time

    The Reece Group is a leading international company with exceptional values and customer focus. Their core business is supplying plumbing and bathroom products to plumbers and retail customers, but what many people don't realise is that Reece also has several specialty businesses such as Irrigation, HVAC-R, Bathroom Life, Onsite and Civil. Additionally, in...


  • Mosman, New South Wales, Australia Reece Group Full time

    The Reece Group is a leading international company with exceptional values and customer focus. Our core business is supplying plumbing and bathroom products to plumbers and retail customers, but what many people don't realise is that Reece also has several specialty businesses.We are looking for Year 10 students to undertake School-based Traineeships where...

  • Plumbing Trainee

    4 weeks ago


    Mosman, New South Wales, Australia Reece Group Full time

    School-based Traineeship - Plumbing MosmanThe Reece Group is a leading international company with exceptional values and customer focus. Their core business is supplying plumbing and bathroom products to plumbers and retail customers, but what many people don't realise is that Reece also has several specialty businesses such as Irrigation, HVAC-R, Bathroom...


  • Mosman, New South Wales, Australia Trippas White Group Full time

    Established in 1996, Trippas White Group (TWG) is a leading hospitality company operating from premium locations throughout Australia.We are currently seeking experienced Guest Service Attendants to join our team at Taronga Zoo in Mosman NSW. As a Guest Service Attendant, you will play a vital role in delivering exceptional guest experiences and contributing...