Hearing Care Coordinator

3 weeks ago


Mosman, New South Wales, Australia Audika Full time

About This Role

We are seeking a skilled and passionate professional to join our team as a Hearing Care Coordinator at Audika.

The Role

This is a pivotal position within our clinics that contributes to our overall performance and enhances our customers' experience.

As a Hearing Care Coordinator, you will collaborate with Clinicians and Hearing Technicians to provide quality hearing health care outcomes for all our clients.

Responsibilities include:

  • Booking and confirming appointments for clients using our online schedule tool
  • Working with clients to determine their entitlement to government funding assistance and health fund rebates
  • FOLLOWING up with existing clients to encourage renewal of the maintenance program
  • Performing hearing screening checks (full training is provided)
  • Providing administrative support for day-to-day clinic operations

Requirements

  • Previous customer service experience in retail, hearing care services, pharmacy, or allied health
  • Experience working with older demographics preferred
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Higher School Certificate (HSC) or TAFE Qualification
  • Computer literacy skills
  • A current valid visa to work in Australia

What We Offer

  • Permanent part-time position with flexible hours
  • A supportive and professional hearing care team
  • Opportunities for professional development and career growth
  • A range of employee benefits and perks


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