Technical Support Officer

3 weeks ago

Frankston, Australia South East Water Full time

About the Role

We are seeking a highly skilled Technical Support Officer to join our Telemetry team at South East Water. As a key member of our team, you will be responsible for ensuring the smooth operation of our IoT hardware, database administration, and hardware and software configuration.

Key Responsibilities

  • Diagnose and rectify faults in IoT hardware, both remotely and on-site
  • Manage internal and external resources to complete tasks efficiently
  • Work collaboratively with teams to facilitate projects and ensure 24/7 safe operation
  • Participate in a rostered after-hours duty team, emergency response, and incident support as required

Requirements

  • Minimum of 10 years' experience in water operations, business administration, or project management
  • Practical experience of hardware configuration, coding, and firmware management
  • Practical knowledge and experience of IoT technology, particularly in GPS, level, pressure, and flow sensing applications
  • Understanding and exposure to SCADA, CCTV, Access Control, RTU, and Communication systems
  • Strong analytical and problem-solving skills to identify and resolve engineering challenges
  • Ability to interpret and create technical drawings, schematics, and specifications
  • Solid project management and administration skills, including scoping, RFQ, RFI, and evaluation stages
  • Advanced finance and procurement understanding and experience, including tenders, BCs, approvals, CAPEX, and OPEX budgeting
  • Familiarity with cybersecurity standards and requirements within an Operational Technology environment
  • Excellent written and oral communication skills, with the ability to work collaboratively within a team
  • Excellent organisational skills, with the ability to work autonomously with an attention to detail
  • Experience in data management, database administration, and analysis, with proficiency in automating processes and enhancing system functionality

What We Offer

  • A commitment to work-life balance with flexible working arrangements, including hybrid working and leave purchasing
  • 15 weeks paid parental leave for all parents and paid super on unpaid parental leave
  • A range of benefits, including free on-site parking and cultural leave
  • A great culture working in collaborative teams with strong work ethics
  • Career-focused learning and development opportunities
  • The opportunity to be part of an organisation committed to environmental initiatives

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